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Position Title: Barista - Part-Time
Salary: Minimum wage/Hourly
Responsible to: Manager, Lead Barista
Email: Manager@graffiticoffee.com
Job Summary:
The barista is responsible for serving all products with friendly, individualized attention towards each customer. He/she/they is also responsible for educating customers about our premium coffees and teas. The barista fulfills any other duties the lead barista or store manager assigns and represents.
Product:
Provides excellent customer service 100% of the time with a lively attitude
Ensures that all customers are educated on our products and services.
Maintains the highest quality, consistent product standards.
Follows all Company drink recipes and procedures.
Develops an understanding of coffee and tea regions and the various differences in flavor and blends.
Proficiently prepares blended and cold drinks provided by the store.
Service:
Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
Verbally receives and calls back customer orders in a friendly manner.
Responds proactively to prevent customer service situations.
Accurately rings sales orders into the cash register and counts back change to customers in a courteous and friendly manner.
Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
Answers customer questions regarding coffee blends, preparation, and product freshness.
Sells and serves baked goods and miscellaneous food items to customers.
Maintains an efficient, friendly service in an upbeat manner.
Environment:
Maintains a positive attitude in a face-paced environment and communicates well with team to ensure orders are delivered consistently, timely, and with rapport.
Maintains professionalism with other employees but also keeps fun and energetic employee environment.
Restocks shelves and unpacks inventory
Routinely cleans the bar area, floor, windows, and grinders, storage bin, patio, and takes out the trash, etc.
Informs the manager on duty of any operational inconsistencies.
Requirements, Qualifications & Physical Demands:
Must obtain a California food handling certification (employee responsibility)
Entry level position.
Runs errands, when needed, to pick up supplies and/or product.
May work special events, as needed.
Must be available to work weekends and most holidays
Must be able to work overtime, as needed.
Excellent verbal and written skills.
Well-organized and detail-oriented.
Regularly required to stand, walk, talk and hear.
Frequently required to use hand to finger motions, handle or feel objects, reach with hands and arms.
Regularly required to lift and/or move items up to 30 pounds.
Regularly required to handle food and hot beverages